At Nexa Fashion, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our detailed refund policy below:
- Eligibility for Refunds: To be eligible for a refund, items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging. Proof of purchase is required.
- Non-Refundable Items: The following items are not eligible for refunds:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Items marked as non-returnable at the time of purchase
- Timeframe for Returns: You must initiate a return within 30 days of receiving your order. Returns requested after this period will not be accepted.
- Return Process: To initiate a return, please contact our customer service team at support@nexafashion.com with your order number and reason for return. We will provide you with return instructions and a return shipping address.
- Return Shipping: Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.
- Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
- Exchanges: If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@nexafashion.com with photos of the item. We will arrange for a replacement or issue a full refund, including return shipping costs.
- Cancellations: Orders can be canceled within 24 hours of placement. After this period, the order will be processed and shipped, and the standard return policy will apply.
If you have any questions about our refund policy, please contact us at support@nexafashion.com. We're here to ensure your shopping experience with Nexa Fashion is smooth and satisfactory.